To begin with, check that you actually have Cellular Data switched on. If they aren’t, this may be why your iPhone cannot connect to the App Store. Related to connectivity issues is the question of whether your Cellular settings are configured to let you download from the App Store (with a 5G/4G cellular connection). Check your Cellular settings and mobile data You can also try connecting to a different Wi-Fi router or network, if possible.Ĭheck out our guide on the most common Wi-Fi problems for a more in-depth look at how to deal with connection problems. If this is the case, you may need to try rebooting your Wi-Fi router, changing channels on your router, moving your router/iPhone into a better position, resetting your network settings, or contacting your ISP. If you can’t surf the web as normal, then it’s likely you’re having internet connectivity issues. Try loading a webpage or using Safari to see if you can connect to the internet as normal. If you’re not connected to your usual Wi-Fi network, you can reconnect by going to Settings > Wi-Fi and then tapping on the name of your Wi-Fi network.įinding either of these symbols is usually a good sign, but sometimes you may experience connectivity issues even when your iPhone displays the Wi-Fi or 5G/4G symbols. First, look for the Wi-Fi symbol in the top-right corner of your iPhone, or for the 5G/4G symbol (if you’re connected to a cellular network). OK, we don’t want to be too patronizing, but make sure you check that your iPhone is actually connected to a Wi-Fi or cellular network.
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